Refund & Return Policy

Effective Date: July 2, 2026

Thank you for shopping with miHI matcha. We are committed to providing high-quality products and excellent customer service. Please read our Refund & Return Policy carefully before placing an order.

1. No Returns

Due to the nature of our products, all sales are final. We do not accept returns once an order has been delivered.

Please ensure that you review your order carefully before completing your purchase.

2. No Refunds

We do not offer refunds for products that have been delivered successfully.

Refund requests based on a change of mind, incorrect ordering, or personal preference will not be accepted.

3. Damaged or Incorrect Items

If you receive:

• A damaged product

• A defective product

• The wrong item

please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please provide:

• Your order number

• Clear photos of the product and packaging

• A brief description of the issue

After reviewing your request, we may offer a replacement if the issue is confirmed to be our mistake.

4. Order Cancellation

Orders may only be cancelled before they have been processed or shipped.

Once an order has been packed or dispatched, it cannot be cancelled.

5. Non-Returnable Items

The following items cannot be returned or refunded:

• Opened products

• Used products

• Food and beverage items

• Products damaged due to improper handling after delivery

• Sale or promotional items (unless they arrive damaged or incorrect)

6. Contact Us

If you have any questions regarding this policy or need assistance with your order, please contact us.

miHI matcha

Email: mihimatcha@gmail.com

Phone: 0335-0004228

Address:
Office No. 13, 3rd Floor, AMS Tower
Business Centre Gulberg Greens
Islamabad, Pakistan